Frequently Asked Questions

FAQ

Frequently Asked Questions

• What is Quivive?

  Quivive is a healthcare technology platform that connects medical device recall information with the patients and providers who need it most. We bridge the gap between FDA recall announcements and the people directly affected by them.

• How does Quivive work for healthcare providers?

  Providers upload their device implant records to Quivive. Our system continuously monitors FDA recall databases and automatically alerts you when any of your patients have a recalled device, so you can take action quickly.

• How does Quivive work for patients?

  Patients can register their implanted medical devices on Quivive. If any of your devices are ever recalled, you will receive a notification directly rather than waiting for your healthcare provider to contact you.

• What kinds of medical devices does Quivive cover?

  Quivive covers all medical devices tracked by the FDA recall system, including implants such as hip and knee replacements, pacemakers, defibrillators, spinal hardware, stents, and other surgically implanted devices.

• What is a medical device recall?

  A medical device recall occurs when the FDA or a manufacturer determines that a device is defective, poses a health risk, or violates FDA regulations. Recalls range from minor labeling issues to urgent safety concerns requiring immediate patient action.

• How are patients notified about a recalled device?

  When Quivive detects a recall matching a device in your records, we send you a notification through the platform. Your healthcare provider is also alerted so they can coordinate any necessary follow-up care.

• Is my data secure? Is Quivive HIPAA-compliant?

  Yes. Quivive is built with HIPAA compliance as a core requirement. All patient data is encrypted in transit and at rest, access is strictly role-based, and we maintain audit logs of all data access. We follow healthcare industry security best practices.

• Does it cost anything to use Quivive?

  Quivive is free for patients. For healthcare providers and organizations, please contact us or request a demo to learn about our current plans and pricing.

• How do I get started as a healthcare provider?

  Request a demo through our website. Our team will walk you through the platform, help you set up your organization, and guide you through securely uploading your device implant records.

• How do I know if I have a recalled device?

  You can search our recall database using the device name or identifier. If you create a patient account and register your devices, Quivive will automatically monitor for recalls and notify you if a match is found.

• What happens after I receive a recall notification?

  Your notification will include details about the recall and recommended next steps. You should contact your healthcare provider to discuss your specific situation and determine what action, if any, is needed.

• How does Quivive get its recall data?

  Quivive pulls recall data directly from the FDA's official recall databases and cross-references it with device registration records. Our system checks for new recalls regularly to ensure timely notifications.

• Who can use Quivive?

  Quivive is designed for healthcare providers, hospitals, clinics, and patients. Providers use it to monitor their patient device populations, and patients use it to stay informed about the safety of their implanted devices.

• In what order should I import my data?

  Import Providers first, then Patients, then Devices. Device records reference patient and provider IDs that must already exist in your account.

• What happens if my import file has errors?

  All rows must pass validation before any import runs. If any row fails, the whole file is rejected — fix the errors in your source data and re-upload.

• What if a record I'm importing already exists in Quivive?

  Records with a matching external ID are updated rather than duplicated. Only non-empty fields in your CSV overwrite existing values; blank cells leave the existing data alone.

• Are imported devices billed?

  No. Devices added through the bulk import tool skip device-registration billing and are created directly in 'Tracking' status.